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Questions that start with how, where, when, why, etc. You can also start phrases like tell me, explain to me, among others. In this way you invite the interviewee to expand and give you more details. It looks simple, but be careful! You should not ask questions that condition their answers. Remember that the client is there so that you can learn from them and not so that they can get a better brand image . 2. Define where you are going to interview your client In some cases it may be easy to
do a face-to-face interview to obtain the information Malaysia Mobile Number List you need. However, it is not always possible. In that case, don't worry, an online interview can be much more feasible and can bring you the same results, as long as you do it with a webcam. Since this way you will also be able to analyze their physical language. Even though an online interview is much easier, many of your clients may be reluctant to the idea. To facilitate their collaboration, it is important that you explain the reason for the interview. Knowing that in the long term it will be to improve the service or product or that you will better serve their needs, they will feel more inclined to help you.
ADVERTISEMENT 3. confident to give their true and realistic opinion — regardless of whether it is positive or negative —, after all, it is what will provide the necessary effectiveness to your strategy. Starting the interview as a casual conversation is essential to convey the necessary trust. You can talk about general topics before starting the interview itself. 4. Be natural It is important that the interview be a spontaneous dialogue. Use your questionnaire as a guide, do not follow it to the letter, reverse the order of the questions if necessary or complement them with others if the need arises. Take advantage of this flexibility to ask for examples when necessary. 5. Make the client feel comfortable If the client feels comfortable, they will answer your questions as honest
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發表於 2024-2-24 15:04:12